Refund policy
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Cancellations & Changes
Once an order is confirmed online, it is immediately processed by our warehouse. For this reason, online orders may not be cancelled or changed after receipt of payment. After dispatch of your goods, you may cancel/ change the sale in accordance with the Returns Policy.
Returns Policy
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase from our website or official TK Luxe store. Purchases made from third party stockist stores or websites are not eligible for return via www.tkluxescents.co.za
You may not return or exchange products purchased on wwww.tkluxescents.co.za or an official TK Luxe store, via third party stockists or websites.
There are certain situations where only partial refunds are granted (if applicable):
– Any item not in its original packaging. If returned in damaged packaging, we will levy a repackaging fee & deduct this from the refund.
Refunds & Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange request.
If you are approved for a refund, your payment will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days. If your exchange is approved, a credit note will be issued for purchase of an alternative item.
– Shipping costs are non-refundable.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Damaged on Delivery (if applicable)
We will uplift & replace any items if they are defective or damaged upon arrival.
Please notify us within 2 working days of receipt of a damaged delivery & we will make the necessary arrangements to provide a replacement as soon as possible.
In the rare case that a replacement is not available, we will issue a full refund or credit note to the full value of the original purchase. Kindly email at tkluxuriouswax@gmai.lcom to notify us of damaged or defective deliveries. You will be required to submit an image & description of the damaged product, packaging & shipping box in order for customer care to attend to the replacement or refund.
*Please note that we are unable to effect a replacement or refund if a product has been removed from the original shipping packaging & transported to a destination outside of the original shipping address.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original purchaser & the return will need to be managed via the original customer purchase.
Return Shipping
Return address will be provided with mail
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.